מאמרים
On the 30th of September 2021, the root certificate that all Let's Encrypt SSL certificates are...
Can I accept/process payments through my app?We don't currently provide integrations for PayPal, Stripe or other payment services, and we have...
Can I add/store metadata values to user and organisation accounts?There is often a need to have persistent data values stored against a user or organization...
Can I launch other apps on the user's device from within a Screen?Launching other installed apps is possible only if the target app supports custom URL...
Can I print labels and other content directly from the app?Yes, this is possible via our App Printing feature :)Search for "App Printing" in our help...
Does the app work offline (without internet connection)?Absolutely! Our first customer was a disaster management company, so being able to use...
Force Sync vs. Refresh vs. Reload On ReturnThere has been a fair amount of confusion when it comes to the difference between Force Sync,...
GPS capture is sometimes slow or doesn't work - why?Our platform uses the native operating system functionality to acquire GPS coordinates in the...
Generating Android Bug ReportsThis article is to help you generate the Android bug report to help us further investigate the...
How can I display a list of location addresses on a map?Currently, our Map screens require that you provide geo coordinates in order to show as pins on...
How do I check and/or install .NET Framework for my Windows app?In order to run our Windows app on your device, you must ensure that .NET Framework version 4.7.2...
How do I enable automatic app updates?How to update all Android apps automatically Open the Google Play Store app . At the top...
How do I filter what users see on the app/website?Here is the current rule of thumb when it comes to restricting visibility/access to content...
How do I get the best/most accurate geocoding results for addresses?Geocoding is the process of transforming a description of a location—such as a pair of...
How do I install the Windows app in a custom location?A customized windows installer is available on request. This is usually necessary when an...
How do I log into the mobile app?You must be registered as an app user in order to log into the mobile app. Once you are set up...
How do I perform summary reporting/analytics on my data?Our current platform focus is on empowering you to build robust worker-facing applications for...
How does your support work?We consider support to be a critical part of our business and thus we staff this aspect with...
How to find your Company IDWhen you're looking to integrate with the iTechnology platform externally, whether it be with...
Is right to left content supported?Our platform does NOT officially support right-to-left (RTL) content or layouts, and there are...
My connectors/jobs don't run immediately! Why?Behind our main web platform, we run a set of dedicated worker servers that process...
Photos/Videos/Audio files aren't available on the Data page! Why?Most likely the files in question have not finished uploading from the app yet. When a form...
What are the Windows app installation requirements? (e.g. for enterprise deployments)The Windows app requires Windows 7 SP1, Windows 8 or Windows 10. We recommend using Windows 10...
What devices / operating systems are supported?Native apps are available for Android, iOS and Windows devices. Refer to...
What is the difference between Standard and Premium users?We provide multiple user types to address different usage profiles and scenarios. Note that all...
When does the app synchronise/check for updates?Screens and all other content is updated on the device at pre-defined synchronisation intervals...
Which TLS versions are supported?App The app supports TLS 1.2 or higher on all three platforms (Android, iOS, and Windows)....
Why aren't icons showing in Internet Explorer?This is most likely because your browser is not configured to allow web font downloads. It's a...
Why can't my Android devices receive data? (Android SSL Certificate Issues)SSL Certificates can cause issues with the data connection between your Android mobile app...
Why doesn't the app work on my older Android device (6 and lower)?Some older Android devices are not able to securely connect to our platform. This happens...
Why don't I receive Push Notifications on my app?Apple push notifications If you don’t see Apple push notifications when you’re connected to a...
